Hello and welcome to Recognize Right! I’ve been asked by quite a few colleagues in recent months “do you have a blog?” At first, I thought, blogs are for writers, not for me. But the more conversations I had with clients and colleagues and reading interesting blogs myself, here I am today writing my first blog.
When working with a new organization or leader, one of my first questions is, “Can you imagine if all your sales (service, technology, etc.) personnel performed like your top 10%?” The reactions vary.
Recently, I posed this question to a VP of HR who in-turn posed the question to two of their outbound call center managers. One immediately pulled out his calculator and ran some numbers – and ran them again. He responded ‘that would be millions in contract value each month!” The second manager immediately responded “that’s not even possible, not everyone can perform like that”.
But this is absolutely possible. Don’t let what you believe stop you from making this possibility a reality. The white paper, “Turn Best Practices into Common Practices with On-the-Spot Recognition” http://www.andersonperformance.com/News/Articles/Turn+Best+Practices+into+Common+Practices+with+On-the-Spot+Recognition.htm, speaks to this very point; the first step is finding out what your top performers are doing, define what that is to the team, and then reward them for doing the right things right.
I pose the question to you – can you imagine? What is your reaction?
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