Hello and welcome to Recognize Right! I’ve been asked by quite a few colleagues in recent months “do you have a blog?” At first, I thought, blogs are for writers, not for me. But the more conversations I had with clients and colleagues and reading interesting blogs myself, here I am today writing my first blog.
When working with a new organization or leader, one of my first questions is, “Can you imagine if all your sales (service, technology, etc.) personnel performed like your top 10%?” The reactions vary.
Recently, I posed this question to a VP of HR who in-turn posed the question to two of their outbound call center managers. One immediately pulled out his calculator and ran some numbers – and ran them again. He responded ‘that would be millions in contract value each month!” The second manager immediately responded “that’s not even possible, not everyone can perform like that”.
But this is absolutely possible. Don’t let what you believe stop you from making this possibility a reality. The white paper, “Turn Best Practices into Common Practices with On-the-Spot Recognition” http://www.andersonperformance.com/News/Articles/Turn+Best+Practices+into+Common+Practices+with+On-the-Spot+Recognition.htm, speaks to this very point; the first step is finding out what your top performers are doing, define what that is to the team, and then reward them for doing the right things right.
I pose the question to you – can you imagine? What is your reaction?
Congratulations Louise!
Wendy,
Thank you for the encouragement and support.
It takes a village
This is great! I’m so excited to have a tool to be able to follow a true leader’s opinions and thoughts about how to keep things moving forward in these challenging times. Thank you Louise and the Anderson Performance Team!
Fun site Louise….great to see your name pop up.
Very nice. Congratulations.
I have now been in business in various roles for many years, almost 25 to be exact. So as a self-proclaimed expert on employee behavior, morale and job satisfaction, I’d say any leader who is saying reward programs are not in the budget, hopefully either has little control over it or someone else should be in charge. And, the key to getting 90% to behave like the top 10%, is to replace the 90%, with top talent, then train, develop and reward. My favorite program at AP was the on the spot thank you cards with reward points. It was real-time, tangible and personable.
I hear two crazy things today, “we’re not hiring currently” and “we can’t afford to do it”. Whatever “it” may be, which is often compensation/reward related. I think those companies should get new leaders. We’re in an unprecedented time to get top talent at a reasonable price, and rewards for them should be frequent and valuable as the tides will turn and at some point top talent will be hard to procure again…the Baby-boomers will retire, it was just delayed. Hire all the time, get 90% top producers and REWARD THEM WELL!