Think of your self – how many priorities and changing priorities do you have everyday? How many text messages from home or your boss do your get in a day? How many long term strategies are you working on and the day-to-day get’s in the way? Can you imagine how much you could get done if you could clear the clutter?
What is in your mind gets done; and if you were recognized for the most important item or behavior that yields the greatest impact, it will get done. If you were recognized for completing the annual budget this week, it would get done despite the multitude of other activities and requests that you have. If call center reps who just have just been quizzed on a best practice for how to engage with the customer within the first 30 seconds were recognized by their manager when they use the new skills, they would do it. Or for an employees of a wellness program that just learned the importance hydration and if they are recognized by each other will drink more water.
Creating new behaviors is all about creating focus for each person even though it is part of their job. What you as their leader or team member or parent are really doing here by providing recognition/feedback is creating focus that enables change.
Using recognition to achieve strategic targeted behaviors will get you the results you desire. Please share with us ideas you have to get you want through targeted recognition.
