I was at the Loyalty Expo in Florida at the beginning of the week, and the energy was amazing! Many of you are aware that the Gallup Organization is known as the employee engagement research organization; I attended their seminar at the expo and need to share with you…their seminar was on getting your customers to be loyal and engaged in three steps:
- Know their business
- Bring them ideas that will help their business
- Help them get the ideas implemented
Guess how you help your customers do all these? Through your engaged employees!
How do you get engaged employees, managers and non-managers? You get them actively involved in recognizing their peers, subordinates and managers for the behaviors and activities that are most important for improving your business, meeting your customers’ needs, and creating a delightful experience.
WOW – what would you do if everyone knew what was most important to them, their team and organization and what the behavior(s) are that would get those results so they could get IT done?
Recognize for knowledge and DOING IT.

This is a great Blog. Thanks