Next week I will be presenting at the annual Motivation Show in Chicago. Together with our client, Wolters Kluwer Law & Business, we will discuss how our online recognition platform enabled this organization’s managers to motivate their team members to improved performance.
Five years ago, Wolters Kluwer was looking for a flexible and reliable recognition tool that could be used throughout their organization. And we had the answer.
Cindy Burrows is a training and development expert with Wolters Kluwer. During the case study presentation, she will be sharing her journey over the past 5 years of incorporating her vision of accelerating learning and adoption of best practices.
How she got there was through engaging managers and sales reps. They started with centrally designed incentives and then turned the reigns over to each functional manager. Post program assessments were required to evaluate ROI. One focus of their incentive was utilization of their CRM system. Her basic strategy was “use it” – and she was right; the more contacts, the more sales. She also wanted to focus on their call center metrics of increasing knowledge, customer engagement, and cross selling, while utilizing a points-based recognition system to reward those who exhibited these behaviors and made improvements.
During this presentation, I will be over viewing effective online recognition tools and how achieving improvement toward your goals (and more) is possible. If you can’t make it to the Motivation Show, check out the presentations online after the conference.
I would like to commend Wolters Kluwer on their utilization of recognition to get more of what they want and to get greater financial growth.
Posted by Recognize Right 
