Did you recognze someone today?

August 27, 2010

I ran across this quote regarding recognition and I wanted to share it with you.

“People may take a job for more money, but they often leave it for more recognition.” – Bob Nelson

This statement is so true.  It is so important to recognize someone for a job well done.  Make it a daily goal!

Did you recognize someone today?


What is Employee Engagement?

August 18, 2010

I know I do a lot of talking about employee engagement.  Many of you may ask, what actually is employee engagement and where did the term evolve? 

According to Wikipedia, an “engaged employee” is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their organization’s interests.  I see engagement as a heightened level of ownership where each employee wants to do whatever they can for the benefit of their internal and external customers, and for the success of the organization as a whole.

I ran across this comic about employee engagement.  Does your management have the same thought about employee engagement?

http://dilbert.com/strips/comic/2009-11-25/

Employee engagement is derived from studies of morale or a group’s willingness to accomplish organizational objectives which began in the 1920′s. The term “employee engagement” at work came to life in the early 1990’s as a modernized term of job satisfaction. 

 Research by Gallop shows that engaged employees are more productive, profitable, customer-focused, and more likely to withstand temptations to leave.  Gallop’s employee engagement work and analysis is based on more than 30 years of research involving more than 17 million employees. 

In the best organizations, engagement is more than a human resources initiative – it is a foundation for the way they do business.  And they tie employee engagement improvements to corporate goals and strategies and that will help them win in the marketplace.  Looking at the flipside, actively disengaged employees deteriorate a company’s bottom line. This cost is over $300 billion in lost productivity alone. 

It takes a lot of attention to drive engagement.  A step in the right direction is to implement with an enterprise-wide recognition system.  This system should give everyone in the organization the ability to recognize each other.     

Research findings show that formal, informal, and day-to-day recognition programs, when linked to the organization’s values and goals, can create a culture of recognition that enhances employee engagement.

What are your thoughts on employee engagement?  What does your organization do to increase employee engagement?


Insights from 2010 Global Workforce Study

August 11, 2010

Many of my clients have asked me if post recession would be a good time to begin a corporate-wide employee recognition initiative.  Anytime is a great time to let your employees know you value what they do, but really, more than ever, it is a great time to create a culture of recognition!  

Towers Watson recently published the key findings from the 2010 Global Workforce Study “The New Employment Deal – How Far, How Fast and How Enduring?”  The study covers more than 20,000 full-time employees of large and midsize organizations in 22 markets around the world*. This study has revealed some great insights which can be replicated throughout your organization using an integrated rewards and recognition program.

The data was collected via an online questionnaire between November 2009 and January 2010. It is a comprehensive analysis of the post-recession employee mindset stating the recession has accelerated the demise of the traditional employment contract or “deal,” between employees and employers. This study reveals a recession-weary workforce – one with lower expectations, increased anxiety, and new priorities. 

Setting aside cultures, customs, regulations – many of the findings throughout the world are very much the same. The key findings across the global sample are:

  • The desire for security and stability trumps everything else right now, in part because employees see security as a fast-disappearing part of the deal.
  • Employees understand they are solely or chiefly responsible for ensuring their long-term financial and physical health and well-being as well as their career and performance — but have serious doubts about their ability to take on these roles.
  • Mobility is at a decade-long low point — with significant numbers of employees sacrificing the prospect of career growth for a secure job right now. 

Drawing from the data and key findings from the study, we see a new employment relationship emerging as called the “New Deal”: 

  • Fostering self-confidence within employees
  • Creating a more personalized work experience for segments of the workforce – aligned with how people add value to the organization
  • Strengthening agility and flexibility in the organization’s structure, processes, management style, and delivery of workplace programs

Think of this “New Deal” as the art of the possible.  Employers need to adopt new and creative practices to balance effective cost and risk management with enhanced employee retention and engagement. This is all possible with a systematic recognition program!  What a better way to provide feedback, accelerate change, increase engagement, and best of all, your employees will be happy and motivated!

What type of change has the recession brought your organization?  Could you see the “New Deal” becoming a reality within your organization?  I would love to hear your ideas!

*Australia, Belgium, Brazil, Canada, China, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, Russia, Singapore, Spain, Switzerland, UK and US.


Hear all about it!

August 2, 2010

Take a look at this scenario:  Your organization has decided to create a culture of recognition.  An investment has been made with an online recognition and performance improvement platform.  You, along with management, feel you have created the greatest recognition system with easy-to-use nomination recognition tools. You have aligned corporate strategies and goals.  Soon after launch, participation is lack luster and dismal.  You ask yourself, “What is missing?”  Could it be an effective engagement and communication plan?

It is a fact and backed by research, if your employees are not kept in the loop about the recognition program, participation will suffer.  Communication is an important key in successfully executing any performance improvement initiative. And most importantly, use communication to move and compel people to take action.

Recognition and performance improvement programs’ sole success lies heavily on the communication plan.  A successful communication plan should include: 

  1. Launch – Have a party and include everyone! Make it fun and memorable.
  2. Repetition – The message needs to be frequent and consistent.
  3. Mix it up! – Everyone responds differently to different methods of communication.  Use a combination of print elements, including branded trinkets and posters, electronic messages sent to emails, PDA’s and other devices. 
  4. Management – Encourage and engage managers as “recognition” advocates.
  5. Online – Post reminders and publicize successes on your organization’s intranet pages or other message boards.

Behind every effective program, you’ll find a compelling communication plan. Do you have a communication strategy for your rewards and recognition initiatives?  What types of communication elements do you include?


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