Reward Employees on a Budget

January 31, 2011

Everyone enjoys a pat on the back for a job well done.  Especially if it includes some type of reward! However, many businesses today face the dilemma of wanting to recognize employees but have a very limited budget to do so.  Engaging and rewarding employees doesn’t have to break the bank! 

A list of creative and easy-to-implement ideas was created by a variety of professionals in a range of industries.  They were asked “What are your best practices to recognize others without breaking the bank?” If your corporate goal for 2011 is to incorporate a culture of recognition and to run lean and mean, here are a couple ideas to get things started in the right direction: 

  1. Flex those Hours – Give deserving employees the ability to flex their hours.  This can range from allowing an employee to telecommute one day a week to the flexibility to start earlier and leave earlier in exchange for high performance. This perk offers the most gain with the least pain. 
  2. Handwritten Note – Hand out personal, heart-thought notes from the top-dog to the top-performers.  It is amazing the lasting power of this low-cost idea!
  3. Help them Connect – Introduce a star employee to someone in senior management or a key supplier.  This low-cost idea will make their day or even their career.
  4. Award a Free Pass – Reward an employee with a pass for a day off.  Everyone can use a day off!
  5. Make it Fun! – This is by far the most important – make it fun and your employees will play, which in turn will boast morale, increase production, and make your organization a fun place that people want to be.

A study conducted by Accountemps found that frequent recognition was named as the number one requested non-monetary compensation by full and part-time employees, with regular comp coming in at No. 2. It is so important to reward someone for a job well done. Recognition creates a positive environment that fosters improved performance. It is the fuel that inspires and energizes others to work smarter and harder, supports behavior change, catapults training initiatives, and increases productivity.

The great news is, you don’t need to break the bank and your bottom line will flourish. Today, I challenge you to recognize someone – make it fun and memorable!


Don’t Lose Your Top Performers

January 10, 2011

Don’t let your top performers jump ship this year.  As a result of the recent recession, more and more employees are thinking about looking for a new gig.  Actually, according to a recent survey by Right Management, a division of Manpower, 84% of U.S. employees plan on looking for a new job in 2011. Only 5% stated they intend to remain in their current position, while 11% were not sure about their decision. 

The survey included over 1400 employees in North America.  Most are feeling increasingly restless and will be leaving in droves if the opportunity is favorable. Many employees sat tight through the recession without considering a job change because so few jobs were available.  But years of increased work without an increase in compensation, has many looking for greener pastures. 

Douglas Matthews, president and chief operating officer for Right Management, called the results a wake-up call to management. “This finding is more about employee dissatisfaction and discontent than projected turnover,” he said.

What can you do to keep your top performers on your team?  One of the top reasons people stay where they’re at is because of recognition.  This is the perfect time to create a culture of recognition! Statistics show companies who recognize their people outperform companies that don’t by 30 to 40 percent. Recognition leads to happy, motivated, and engaged employees, and that adds to the bottom line – both in employee retention and net revenue.

This year, make it a daily goal to recognize someone in your organization.  Did you recognize someone today?  Let me know how you’re recognizing your employees.


Recognition Stimulates Innovation

December 30, 2010

I recently ran across an interesting study by a leading human resources consulting firm. The data gathered from the study stated that innovation will flourish within an organization when employees and associates are recognized for their ideas. This is especially true when they are encouraged and motivated by management.

Companies need to realize that innovative ideas and thinking can come from all levels of a company, not just research and development. Add some recognition, and the ideas will multiply! You might ask yourself, how can I get innovative ideas flourishing within my organization? Here are a few, simple ideas.

1. Recognize all those who submit innovative ideas with “instant” thanks. To encourage submissions, make all aware “no ideas are bad ideas.”

2. Share best practices with all levels of your organization.

3. If an innovative submission results in a new product or service, recognize that individual with a larger reward and have a fun event.

4. Don’t make things too complicated.

Those companies that do give positive feedback to new ideas and innovation will distinguish themselves from competitors. For example, a large energy company received over 7,500 innovation ideas from their recognition-based innovation program. The company implemented more than two-thirds of the ideas for a $17 million savings to the organization. The program was designed on a tiered reward platform with increasing reward values:

1. Tier One – Idea submitted

2. Tier Two – Idea accepted

3. Tier Three – Idea implemented

Has your organization implemented a culture of innovation? I would love to hear your ideas!


America’s Happiest Companies

November 4, 2010

Working for a happy company can make all the difference in your organization’s productivity.  I recently read this article regarding the happiest companies in America.  Studies show that positive, happy employees outperform others in terms of productivity, turnover rates, and healthcare costs.

According to a Harvard researcher, optimistic sales people outperform their pessimistic counterparts by up to 37%. Actually, the benefits of happy employees can be witnessed across all industries and job functions. 

“If you infuse fun into the work environment, you will have more engaged employees, greater job satisfaction, increased productivity and a brighter place to be,” says Stacy Sullivan, the chief culture officer of Google, who has a telling and rare title at a company often celebrated for its campus and perks.  Other top companies are offering perks such as flexible schedules, onsite daycares, and fitness facilities.

If adding these types of perks to your organization are just not in the budget, something as small as ‘a great job’ or ‘thank you’ from a supervisor or peer will help employees feel happy and appreciated! If your employees are feeling a little blue, this is the perfect time to create a culture of recognition. Recognition leads to happy, motivated, and engaged employees, and that adds to the bottom line – both in employee retention and net revenue.

When instituting a recognition program, start simple by recognizing others who go above-and-beyond. Next, enable your organization so everyone can recognize others systematically; there are online recognition systems, like ours, that are easy and effective.  These tools allow peer-to-peer recognition, the ability for managers to recognize “on the spot,” and for the entire company to administer a Years of Service program.

What can you do in your organization to make someone happy?  Trying saying “thank you” – it is so important to recognize someone for a job well done.  Make it a daily goal!


Baker’s Dozen Recipient – 5 Consecutive Years!

September 29, 2010

I am excited to announce that Anderson Performance Improvement has been selected as a Top Recognition Provider by HRO Today Magazine for five consecutive years! I am so proud of this accomplishment.

As a recipient of this prestigious award, it gives me the opportunity to again recognize and thank each one of my staff for the outstanding and innovative energy they put into everyone of our clients projects and our own company. They are the ones that make Anderson Performance Improvement what it is.  Thank you TEAM!

Just as a little background, HRO Today is the only publication dedicated to covering the outsourced HR services market, including both comprehensive and end-to-end services. The rankings contained within the Baker’s Dozen for Recognition are based on actual customer survey data. Each respondent to the survey was asked about services provided, scope and scale of services, and the quality and satisfaction with these services. Once the data is captured, the results are tallied.

I believe there are several reasons why Anderson Performance is selected year after year as a recipient of the Baker’s Dozen award. 

  1. We work with each of our clients to provide them with the right tools to use recognition with their employees/dealer distributor partners to keep key company strategies and values top of mind. Recognition is so powerful!
  2. My team understands and focuses on delivering a good Return on Investment for our clients. A rewards and recognition program is an investment and we understand that.  
  3. We know our audiences! Our award selection is generationally appropriate. We have the “right” reward for all generations: Baby Boomer, Gen X and Gen Y.  Choice is the number one motivator! Currently, we have over 4000 items in our online award selection.
  4. We understand there are cultural differences; our awards are culturally appropriate and fulfilled globally.  Our awards are sourced and shipped directly from the country of order origination.
  5. Our clients are happy! Our customer feedback is what gets us on this list year after year.

My staff and our tools make rewards and recognition programs simple, yet powerful by using one platform that can do it all. If you want to run a program for sales, peer-to-peer recognition or tackle a little of everything, our flexible online tool along with our talented staff can do it.  Take a look at the full story – I’d love to hear your feedback!


Insights from 2010 Global Workforce Study

August 11, 2010

Many of my clients have asked me if post recession would be a good time to begin a corporate-wide employee recognition initiative.  Anytime is a great time to let your employees know you value what they do, but really, more than ever, it is a great time to create a culture of recognition!  

Towers Watson recently published the key findings from the 2010 Global Workforce Study “The New Employment Deal – How Far, How Fast and How Enduring?”  The study covers more than 20,000 full-time employees of large and midsize organizations in 22 markets around the world*. This study has revealed some great insights which can be replicated throughout your organization using an integrated rewards and recognition program.

The data was collected via an online questionnaire between November 2009 and January 2010. It is a comprehensive analysis of the post-recession employee mindset stating the recession has accelerated the demise of the traditional employment contract or “deal,” between employees and employers. This study reveals a recession-weary workforce – one with lower expectations, increased anxiety, and new priorities. 

Setting aside cultures, customs, regulations – many of the findings throughout the world are very much the same. The key findings across the global sample are:

  • The desire for security and stability trumps everything else right now, in part because employees see security as a fast-disappearing part of the deal.
  • Employees understand they are solely or chiefly responsible for ensuring their long-term financial and physical health and well-being as well as their career and performance — but have serious doubts about their ability to take on these roles.
  • Mobility is at a decade-long low point — with significant numbers of employees sacrificing the prospect of career growth for a secure job right now. 

Drawing from the data and key findings from the study, we see a new employment relationship emerging as called the “New Deal”: 

  • Fostering self-confidence within employees
  • Creating a more personalized work experience for segments of the workforce – aligned with how people add value to the organization
  • Strengthening agility and flexibility in the organization’s structure, processes, management style, and delivery of workplace programs

Think of this “New Deal” as the art of the possible.  Employers need to adopt new and creative practices to balance effective cost and risk management with enhanced employee retention and engagement. This is all possible with a systematic recognition program!  What a better way to provide feedback, accelerate change, increase engagement, and best of all, your employees will be happy and motivated!

What type of change has the recession brought your organization?  Could you see the “New Deal” becoming a reality within your organization?  I would love to hear your ideas!

*Australia, Belgium, Brazil, Canada, China, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, Russia, Singapore, Spain, Switzerland, UK and US.


Hear all about it!

August 2, 2010

Take a look at this scenario:  Your organization has decided to create a culture of recognition.  An investment has been made with an online recognition and performance improvement platform.  You, along with management, feel you have created the greatest recognition system with easy-to-use nomination recognition tools. You have aligned corporate strategies and goals.  Soon after launch, participation is lack luster and dismal.  You ask yourself, “What is missing?”  Could it be an effective engagement and communication plan?

It is a fact and backed by research, if your employees are not kept in the loop about the recognition program, participation will suffer.  Communication is an important key in successfully executing any performance improvement initiative. And most importantly, use communication to move and compel people to take action.

Recognition and performance improvement programs’ sole success lies heavily on the communication plan.  A successful communication plan should include: 

  1. Launch – Have a party and include everyone! Make it fun and memorable.
  2. Repetition – The message needs to be frequent and consistent.
  3. Mix it up! – Everyone responds differently to different methods of communication.  Use a combination of print elements, including branded trinkets and posters, electronic messages sent to emails, PDA’s and other devices. 
  4. Management – Encourage and engage managers as “recognition” advocates.
  5. Online – Post reminders and publicize successes on your organization’s intranet pages or other message boards.

Behind every effective program, you’ll find a compelling communication plan. Do you have a communication strategy for your rewards and recognition initiatives?  What types of communication elements do you include?


Keep Employees Happy with Flexible Schedules

July 23, 2010

As we are all aware, our nations workforce is becoming more and more populated with Gen X and Y’ers.  To keep this generation productive, happy, and a continued part of your payroll, you may want to consider offering them a flexible schedule. 

Amongst other things, this generation requests a flexible work schedule to be working at their full potential. A work schedule with possible telecommuting needs to be part of the offer.  Appearing in the July issue of HR Magazine, “Home is Where the Productivity Is”, states that more and more employees are yielding at higher rates when telecommuting from a home office location.

A recent study completed by Brigham Young University researched data from over 24,000 employees from a global technology company and found 25% reported a full-time, in-office schedule was interfering with personal and family lives.  If an employee is unhappy because of being “tied down to a desk” or an unfavorable work environment, retention and morale are at risk.   

An organization can also save millions of dollars on the cost of reduced office space.  Along with increased retention and morale, these attributes are so important during a down economy and will have a positive effect on your bottom line. 

Don’t forget to also provide feedback and recognition for jobs well done.  On-line recognition platforms enable you to recognize your associates whether they are in the office, across town in their home office, or halfway around the world.

Does your organization offer flexible, telecommuting options to their employees?  If so, does your organization see a lift in productivity and morale?  Would you benefit from a telecommuting option?


Motivation Show

July 16, 2010

On October 13, I’m co-presenting at the annual Motivation Show in Chicago.  Along with Scottrade, we will be discussing “Recognition for the Generations”.  For the first time in our history four generations are present and working side-by-side in the workforce; Traditionalists, Baby Boomers, Generation X and Generation Y. 

With the vast differences in these generations, many organizations are struggling with managing, engaging, and motivating them the “right way”. For example, did you know Generation X appreciates timely feedback and Generation Y would prefer it daily?

Here are some other interesting facts and statistics about each generation: 

  • Traditionalists are motivated by money and the corner office.
  • Baby Boomers prefer formal and public recognition.
  • Generation X desires flexible schedules.
  • Generation Y wants daily praise and recognition.

For more information about “Recognition for the Generations” take a look at our fun YouTube video http://www.youtube.com/watch?v=ueyVnx94LVY.  Are you managing a generation and not quite sure you are motivating the right way?  If so, I hope to see you in October!


Managers: The Key Ingredient to a Successful Recognition Program, part 2

July 2, 2010

Last week, I had discussed the importance of mangers and their involvement and commitment to creating a successful recognition initiative within their organization.  This week, I would like to discuss how to build manager buy-in and accountability. Managers are the key ingredient to tying recognition to their critical business strategies because they oversee the day-to-day activities; hence have the most opportunities to recognize employees for doing the right things NOW. 

The most effective way to build manager buy-in is to illustrate the positive effect an integrated recognition program has on your organizations’ bottom line as well as employee engagement, retention, and morale. Sounds like quite the task, but if management is well informed, engaged, and trained, they can be so powerful!

On average, a successful recognition program can yield an RIO from 200% to 600% +, which is common in programs we have designed for our clients.  Successful managers that deliver their business strategies use recognition and they have actively engaged team members as well.

As we all know, an engaged employee is a productive employee.  It is tough to swallow the billions of dollars in lost production because of disengaged employees.  According to the Gallop Poll, the United States has the highest percentage of engaged workers reporting only at 27%.  This equates to over 22 million disengaged employees resulting to over $300 billion annually in lost productivity. 

Different levels of management also play distinct rolls in recognition initiatives – senior managers create the recognition strategy while middle managers implement the strategy.  Tools are available for both levels of management to display timely, actionable reports.  These reports should output who is recognizing, who is getting recognized, and why they are being recognized. 

Today, it is easier to hold managers accountable for their role in using recognition as a feedback and people engagement tool. Other ideas to hold managers accountable are to add recognizing employees to the managers’ job description and hold recognition training sessions.  In the past, we had a client who hosted “Recognition 101” for all management staff.

Managers should consider recognition as a way of providing positive feedback and investing in their employees.  Most managers do agree that recognition is necessary for the health of their organization.  What tools could you use to successfully promote recognition within your organization?


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