America’s Happiest Companies

November 4, 2010

Working for a happy company can make all the difference in your organization’s productivity.  I recently read this article regarding the happiest companies in America.  Studies show that positive, happy employees outperform others in terms of productivity, turnover rates, and healthcare costs.

According to a Harvard researcher, optimistic sales people outperform their pessimistic counterparts by up to 37%. Actually, the benefits of happy employees can be witnessed across all industries and job functions. 

“If you infuse fun into the work environment, you will have more engaged employees, greater job satisfaction, increased productivity and a brighter place to be,” says Stacy Sullivan, the chief culture officer of Google, who has a telling and rare title at a company often celebrated for its campus and perks.  Other top companies are offering perks such as flexible schedules, onsite daycares, and fitness facilities.

If adding these types of perks to your organization are just not in the budget, something as small as ‘a great job’ or ‘thank you’ from a supervisor or peer will help employees feel happy and appreciated! If your employees are feeling a little blue, this is the perfect time to create a culture of recognition. Recognition leads to happy, motivated, and engaged employees, and that adds to the bottom line – both in employee retention and net revenue.

When instituting a recognition program, start simple by recognizing others who go above-and-beyond. Next, enable your organization so everyone can recognize others systematically; there are online recognition systems, like ours, that are easy and effective.  These tools allow peer-to-peer recognition, the ability for managers to recognize “on the spot,” and for the entire company to administer a Years of Service program.

What can you do in your organization to make someone happy?  Trying saying “thank you” – it is so important to recognize someone for a job well done.  Make it a daily goal!


2010 Circle of Excellence Award

October 19, 2010

This past week I was notified that Anderson Performance Improvement was awarded the prestigious Circle of Excellence Award from Incentive Marketing Association (IMA) for our health and wellness program, “Move It”!  I am so thrilled to be honored with this award for the third time!

The IMA recognizes the “Best in Class” incentive and recognition programs and honors companies and their partners. The Circle of Excellence Award is based on a broad range of criteria including scope of the program, creativity, and most importantly, results.

We developed “Move It” to increase the physical activity of employees and educate them about health and wellness. Participants can earn points for healthy habits and physical activity. Each day, we track the number of steps and total minutes of activity. Participants are also presented with a Challenge-of-the-Day; a fun, short, wellness tip. Each day it is a different, challenging topic; for example, today we are challenged to do lunges when you go to the lunchroom, break room, etc. 

Because all employees participated in the “Move It” program, it resulted in a noticeable impact on our culture. Some changes that resulted from the program were replacing soda machines with filtered water, instituting walking meetings, and offering healthy foods for birthday celebrations.

Not only has it made a huge impact on our culture, it has added a fun element to our workspace! The wellness points earned from “Move It” are added to an already existing online award point account where employees are also recognized by peers and managers for outstanding contributions as well as years of service. More and more employees are redeeming the points earned for “wellness” type rewards; one employee used her points to purchase a treadmill.

Has your organization instituted a health and wellness program?  Is your organization rewarding those who exhibit healthy habits?


Baker’s Dozen Recipient – 5 Consecutive Years!

September 29, 2010

I am excited to announce that Anderson Performance Improvement has been selected as a Top Recognition Provider by HRO Today Magazine for five consecutive years! I am so proud of this accomplishment.

As a recipient of this prestigious award, it gives me the opportunity to again recognize and thank each one of my staff for the outstanding and innovative energy they put into everyone of our clients projects and our own company. They are the ones that make Anderson Performance Improvement what it is.  Thank you TEAM!

Just as a little background, HRO Today is the only publication dedicated to covering the outsourced HR services market, including both comprehensive and end-to-end services. The rankings contained within the Baker’s Dozen for Recognition are based on actual customer survey data. Each respondent to the survey was asked about services provided, scope and scale of services, and the quality and satisfaction with these services. Once the data is captured, the results are tallied.

I believe there are several reasons why Anderson Performance is selected year after year as a recipient of the Baker’s Dozen award. 

  1. We work with each of our clients to provide them with the right tools to use recognition with their employees/dealer distributor partners to keep key company strategies and values top of mind. Recognition is so powerful!
  2. My team understands and focuses on delivering a good Return on Investment for our clients. A rewards and recognition program is an investment and we understand that.  
  3. We know our audiences! Our award selection is generationally appropriate. We have the “right” reward for all generations: Baby Boomer, Gen X and Gen Y.  Choice is the number one motivator! Currently, we have over 4000 items in our online award selection.
  4. We understand there are cultural differences; our awards are culturally appropriate and fulfilled globally.  Our awards are sourced and shipped directly from the country of order origination.
  5. Our clients are happy! Our customer feedback is what gets us on this list year after year.

My staff and our tools make rewards and recognition programs simple, yet powerful by using one platform that can do it all. If you want to run a program for sales, peer-to-peer recognition or tackle a little of everything, our flexible online tool along with our talented staff can do it.  Take a look at the full story – I’d love to hear your feedback!


Recognition . . . A True Stress Reliever!

September 17, 2010

Towers Watson recently published a survey regarding the stress U.S. workers are feeling with the cost savings initiatives many companies are being forced to make.  The most common cost savings methods are salary freezes, layoffs, reduced bonuses, and overtime pay restrictions. And we all have been affected by these measures.

This survey consisted of 1,176 companies in 23 countries, including 314 U.S. firms, conducted in May and June.  Only some of these U.S. companies surveyed are acknowledging their workers are feeling overloaded and overstressed.  Sixty-one percent of the companies said their cost cutting has increased employees’workloads, while 53% said cost cutting has made it harder for employees to manage their work-related stress.  Engagement has suffered as well; it has made it tougher for workers to maintain a healthy balance between their work and personal lives. Our nations’ workforce is being spread way too thin!

To make things worse, workers are feeling under-appreciated. Fifty-two percent of employees said their employer has done nothing to reward their achievements in the past year, and 59% said they are making the same or less than they were two years ago, according to an August survey by Glassdoor.com, a career and workplace community.

“While employers have been focused on cost cutting and rightsizing during the
downturn, employees are often left feeling stressed, overworked and underpaid,
and a little recognition can really go a long way,” states Robert Hohman,
co-founder and chief executive of Glassdoor.com in a press release.

Even if promotions or raises are not in the budget, something as small as ‘a great job’ or ‘thank you’ from a supervisor or peer will help employees feel more appreciated. And yes, it does go a long way!  We are constantly hearing great stories about employees thanking their leadership for even the smallest recognition during these tough times.  Recognition makes people feel like winners and, guess what, winners keep on winning!  It is positively contagious.

This is the perfect time to create a culture of recognition. Statistics show companies who recognize their people outperform companies that don’t by 30 to 40 percent. Recognition leads to happy, motivated, and engaged employees, and that adds to the bottom line – both in employee retention and net revenue.

So what is next for the U.S. workforce?  Many companies want to get back to the basics and include non-cash incentives as part of the plan. Has your company instituted a recognition system?


Did you recognze someone today?

August 27, 2010

I ran across this quote regarding recognition and I wanted to share it with you.

“People may take a job for more money, but they often leave it for more recognition.” – Bob Nelson

This statement is so true.  It is so important to recognize someone for a job well done.  Make it a daily goal!

Did you recognize someone today?


What is Employee Engagement?

August 18, 2010

I know I do a lot of talking about employee engagement.  Many of you may ask, what actually is employee engagement and where did the term evolve? 

According to Wikipedia, an “engaged employee” is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their organization’s interests.  I see engagement as a heightened level of ownership where each employee wants to do whatever they can for the benefit of their internal and external customers, and for the success of the organization as a whole.

I ran across this comic about employee engagement.  Does your management have the same thought about employee engagement?

http://dilbert.com/strips/comic/2009-11-25/

Employee engagement is derived from studies of morale or a group’s willingness to accomplish organizational objectives which began in the 1920′s. The term “employee engagement” at work came to life in the early 1990’s as a modernized term of job satisfaction. 

 Research by Gallop shows that engaged employees are more productive, profitable, customer-focused, and more likely to withstand temptations to leave.  Gallop’s employee engagement work and analysis is based on more than 30 years of research involving more than 17 million employees. 

In the best organizations, engagement is more than a human resources initiative – it is a foundation for the way they do business.  And they tie employee engagement improvements to corporate goals and strategies and that will help them win in the marketplace.  Looking at the flipside, actively disengaged employees deteriorate a company’s bottom line. This cost is over $300 billion in lost productivity alone. 

It takes a lot of attention to drive engagement.  A step in the right direction is to implement with an enterprise-wide recognition system.  This system should give everyone in the organization the ability to recognize each other.     

Research findings show that formal, informal, and day-to-day recognition programs, when linked to the organization’s values and goals, can create a culture of recognition that enhances employee engagement.

What are your thoughts on employee engagement?  What does your organization do to increase employee engagement?


Insights from 2010 Global Workforce Study

August 11, 2010

Many of my clients have asked me if post recession would be a good time to begin a corporate-wide employee recognition initiative.  Anytime is a great time to let your employees know you value what they do, but really, more than ever, it is a great time to create a culture of recognition!  

Towers Watson recently published the key findings from the 2010 Global Workforce Study “The New Employment Deal – How Far, How Fast and How Enduring?”  The study covers more than 20,000 full-time employees of large and midsize organizations in 22 markets around the world*. This study has revealed some great insights which can be replicated throughout your organization using an integrated rewards and recognition program.

The data was collected via an online questionnaire between November 2009 and January 2010. It is a comprehensive analysis of the post-recession employee mindset stating the recession has accelerated the demise of the traditional employment contract or “deal,” between employees and employers. This study reveals a recession-weary workforce – one with lower expectations, increased anxiety, and new priorities. 

Setting aside cultures, customs, regulations – many of the findings throughout the world are very much the same. The key findings across the global sample are:

  • The desire for security and stability trumps everything else right now, in part because employees see security as a fast-disappearing part of the deal.
  • Employees understand they are solely or chiefly responsible for ensuring their long-term financial and physical health and well-being as well as their career and performance — but have serious doubts about their ability to take on these roles.
  • Mobility is at a decade-long low point — with significant numbers of employees sacrificing the prospect of career growth for a secure job right now. 

Drawing from the data and key findings from the study, we see a new employment relationship emerging as called the “New Deal”: 

  • Fostering self-confidence within employees
  • Creating a more personalized work experience for segments of the workforce – aligned with how people add value to the organization
  • Strengthening agility and flexibility in the organization’s structure, processes, management style, and delivery of workplace programs

Think of this “New Deal” as the art of the possible.  Employers need to adopt new and creative practices to balance effective cost and risk management with enhanced employee retention and engagement. This is all possible with a systematic recognition program!  What a better way to provide feedback, accelerate change, increase engagement, and best of all, your employees will be happy and motivated!

What type of change has the recession brought your organization?  Could you see the “New Deal” becoming a reality within your organization?  I would love to hear your ideas!

*Australia, Belgium, Brazil, Canada, China, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, Russia, Singapore, Spain, Switzerland, UK and US.


Hear all about it!

August 2, 2010

Take a look at this scenario:  Your organization has decided to create a culture of recognition.  An investment has been made with an online recognition and performance improvement platform.  You, along with management, feel you have created the greatest recognition system with easy-to-use nomination recognition tools. You have aligned corporate strategies and goals.  Soon after launch, participation is lack luster and dismal.  You ask yourself, “What is missing?”  Could it be an effective engagement and communication plan?

It is a fact and backed by research, if your employees are not kept in the loop about the recognition program, participation will suffer.  Communication is an important key in successfully executing any performance improvement initiative. And most importantly, use communication to move and compel people to take action.

Recognition and performance improvement programs’ sole success lies heavily on the communication plan.  A successful communication plan should include: 

  1. Launch – Have a party and include everyone! Make it fun and memorable.
  2. Repetition – The message needs to be frequent and consistent.
  3. Mix it up! – Everyone responds differently to different methods of communication.  Use a combination of print elements, including branded trinkets and posters, electronic messages sent to emails, PDA’s and other devices. 
  4. Management – Encourage and engage managers as “recognition” advocates.
  5. Online – Post reminders and publicize successes on your organization’s intranet pages or other message boards.

Behind every effective program, you’ll find a compelling communication plan. Do you have a communication strategy for your rewards and recognition initiatives?  What types of communication elements do you include?


Keep Employees Happy with Flexible Schedules

July 23, 2010

As we are all aware, our nations workforce is becoming more and more populated with Gen X and Y’ers.  To keep this generation productive, happy, and a continued part of your payroll, you may want to consider offering them a flexible schedule. 

Amongst other things, this generation requests a flexible work schedule to be working at their full potential. A work schedule with possible telecommuting needs to be part of the offer.  Appearing in the July issue of HR Magazine, “Home is Where the Productivity Is”, states that more and more employees are yielding at higher rates when telecommuting from a home office location.

A recent study completed by Brigham Young University researched data from over 24,000 employees from a global technology company and found 25% reported a full-time, in-office schedule was interfering with personal and family lives.  If an employee is unhappy because of being “tied down to a desk” or an unfavorable work environment, retention and morale are at risk.   

An organization can also save millions of dollars on the cost of reduced office space.  Along with increased retention and morale, these attributes are so important during a down economy and will have a positive effect on your bottom line. 

Don’t forget to also provide feedback and recognition for jobs well done.  On-line recognition platforms enable you to recognize your associates whether they are in the office, across town in their home office, or halfway around the world.

Does your organization offer flexible, telecommuting options to their employees?  If so, does your organization see a lift in productivity and morale?  Would you benefit from a telecommuting option?


Motivation Show

July 16, 2010

On October 13, I’m co-presenting at the annual Motivation Show in Chicago.  Along with Scottrade, we will be discussing “Recognition for the Generations”.  For the first time in our history four generations are present and working side-by-side in the workforce; Traditionalists, Baby Boomers, Generation X and Generation Y. 

With the vast differences in these generations, many organizations are struggling with managing, engaging, and motivating them the “right way”. For example, did you know Generation X appreciates timely feedback and Generation Y would prefer it daily?

Here are some other interesting facts and statistics about each generation: 

  • Traditionalists are motivated by money and the corner office.
  • Baby Boomers prefer formal and public recognition.
  • Generation X desires flexible schedules.
  • Generation Y wants daily praise and recognition.

For more information about “Recognition for the Generations” take a look at our fun YouTube video http://www.youtube.com/watch?v=ueyVnx94LVY.  Are you managing a generation and not quite sure you are motivating the right way?  If so, I hope to see you in October!


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